FAQ’s

RENTAL QUALIFICATIONS AND
OTHER FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR RENTAL QUALIFICATIONS?

Please visit our Rental Qualifications page under the Future Residents tab for more information about our Application Process/Cost, Qualifications, Lease Terms, Pet Policies, Occupancy Policies and Utilities.

I AM CURRENTLY OUT OF THE STATE/ COUNTRY. CAN I STILL APPLY/ RENT WITH YOU?

Of course! We work with plenty of people looking for housing in the Colorado area that are currently out of the state/country. If you have someone in Colorado that can attend a showing of the unit on your behalf, we always recommend that- otherwise, we will indicate that you are renting the unit site unseen. Our leasing consultants can email, fax and scan all of the necessary forms to begin the application process and your residency with us. To apply online Click Here

HOW DO I SCHEDULE A SHOWING?

Once you find a property that you would like to see on our list of Available Properties, you can either schedule a showing online via our Available Properties tab, or you can contact us directly to set up a showing. All of our showings will be with a leasing consultant and at a scheduled time. There may be other parties at the scheduled showing time who are also there to see the property.

WHAT PAYMENT TYPES DO YOU ACCEPT?

Application fees, Security Deposit, Pet Deposit, and your first month of pro-rated rent will all be collected at or before the lease signing. These items all need to be in certified funds: money order, cashier's check, etc. and turned into our office. If you are out of state, you mail us the certified funds (we recommend that you get tracking on your package in this case).
For monthly rental payments, utility payments, administrative cost payments and/ or pet fees, you can pay in one of the following ways: certified funds, personal check, or online with an e-check, mastercard, visa, or discover card. (fees may apply for using a credit card).
If a personal check is ever returned as Non Sufficient, you will be charged a $35 NSF fee, and will be required to pay in certified funds moving forward.

HOW DO I GET MY MOVE-IN KEYS?

The property move in keys will be released on your move in day. The lease contract, addendums, and disclosures must all be reviewed and signed by ALL residents. The utilities must have already been placed in resident's name (if applicable) before the keys will be released.

HOW DO I GUARANTEE MY APPLICATION'S SPOT IN LINE FOR A PROPERTY?

All of our properties are first come, first served for applicants. We will process COMPLETED applications in the order they are received. Make sure that you review our Future Resident tab and find out exactly what documents and fees you need to have turned in to get the application processed. Once an application is approved, we will give the applicant an opportunity to fill out a Property Hold Agreement and turn in the proper Property Hold/ Security Deposit funds to hold the property and have it removed from advertising.
*Please note that many of our properties are popular and have several applicants in line. So it is important that the applicant we are processing is responsive and gets us the proper documents and funds in the allotted time frame. If they are not, we will have to move on to the next applicant in line.

DO YOU ACCEPT PETS?

Each one of our owners will let us know whether or not they are willing to accept a pet in their property or not. We will typically include this information in the advertisement. If you are not sure if your pet will be accepted, you can ask your leasing consultant to check and confirm with the owner before submitting an application.

If pets are allowed at the property you are renting, there are breed restrictions you should review on our Rental Qualifications page. These breeds will not be accepted due to insurance and liability restrictions. There will also likely be additional fees/ deposits for each pet that is allowed (to be determined by the property owner). Please contact us with specific questions and inquiries.

HOW LONG WILL YOU HOLD A PROPERTY FOR ONCE I AM APPROVED?

Once an application is approved and the Property Hold Fee agreement/ funds are received, we can remove the property from advertising and hold the unit until the desired move in date. This move-in date cannot be more than 2 weeks from the date that the application and Property Hold fee is completed.

CURRENT RESIDENT FAQ'S

HOW DO I PAY RENT?

You can submit rent payments using a personal check, money order, cashier's check, or through our easy and fast online e-pay service.

WHAT MAILING ADDRESS DO I SEND MY RENT OR DOCUMENTS TO?

Colorado Springs Tenants, please mail all payments to:

219 E. Uintah Street
Colorado Springs, CO 80903

South Denver & Castle Rock Tenants, please mail all payments to:
7853 E. Arapahoe Rd.
Suite 1300
Centennial, CO 80112

HOW DO I SUBMIT A MAINTENANCE REQUEST?

To submit a Maintenance Request you may call your Tenant Relations Specialist, Fill out a maintenance request form online, or submit in person at our office.

WHY DO I NEED TO FILL OUT THE CONDITIONS FORM IN THE FIRST 72 HOURS OF MY MOVE-IN?

The move-in conditions form is an important part of protecting yourself and your security deposit. We understand that moving can be a very busy and stressful time for residents, but we strongly suggest that you schedule some time to do a thorough walk-through of your rental property before you move in all of your belongings.

You should be very detail-oriented on your move-in conditions form and remember to retain a copy for yourself before you turn in the original to us. Sunflower Management will always perform a move-in inspection the day before you move into the unit, but it is always helpful for you to take your own pictures for documentation as well.

Please note that your move-in conditions form will not create any work orders. So if you notice anything that you need addressed in the unit during your thorough walk-through, please submit a maintenance request to your tenant relations specialist.

HOW DO I SUBMIT MY 30-DAY NOTICE TO VACATE?

If you intend on vacating, you must submit your Notice to Vacate at least 30 days prior to the expiration of your lease contract via email, mailed letter or in person at our office. To print a Notice To Vacate form click HERE.

WHEN SHOULD I EXPECT TO RECEIVE A RENEWAL OFFER FOR MY LEASE?

When applicable, Lease renewal offers are mailed to tenants about 60 days prior to the expiration of the lease contract.

WHEN SHOULD I EXPECT MY SECURITY DEPOSIT REFUND OR DISPOSITION INFORMATION?

Per your lease and the Real Estate Commission guidelines, you will receive your Security Deposit disposition and/ or ledger with documentation within 60 days after you move out and turn in keys to our office.